FAQ

Is your silver hall-marked?
Yes. 925 items carry BIS hallmark stamping; 45 % & 65 % alloys are XRF-tested and batch-certified.

What if I order the wrong size?
Simply email us within 7 days; we’ll arrange a free pick-up and ship the replacement size once the original returns.

Do you ship everywhere in India?
Absolutely—via insured couriers. Remote PINs may add 1-2 days.

How long does delivery take?
Metros 3-5 days; tier-2 cities 4-7 days. You’ll receive live tracking updates. 

Is gift-wrapping really free?
Yes! Every order arrives in a mint-green LaunchBook box with a handwritten note (you can add your message at checkout).

Are your products safe for babies?
Edges are rounded, solder is lead-free, and alloys meet BIS safety norms.

How do I clean the silver?
Wipe with a soft cloth after use; avoid harsh chemicals. For deep shine, use a phosphate-free silver dip.

Do you accept international orders?
Soon. Join our newsletter to be notified when global shipping launches.